Q. How
do you deal with information provided to you by customers?
A.
We treat all information provided to us by our customers with
confidentiality. No information is sold or released to third
parties, please view our Privacy Policy.
Q. How
long have you been in business?
A. A & G Supply Ltd.
has been in business since April 1985.
Q. How
can I place an order?
A. You may place an
order by mail, phone, fax, e-mail, or use our new Online
Store
Mail
You may mail your order with payment to:
A & G Supply Ltd.
827 Fairweather
Place
Vernon, B.C.
V1T 9B5.
We encourage you to place your order online
or by fax to ensure prompt shipment.
Phone
Call toll-free 1-800-545-0547 - Our office
hours are Monday-Friday 8:00am to 4:30pm Pacific Time.
Fax
Fax your order to 1-250-545-1015.
Online Store
Visit our Online Store to browse
our product selection and Order Online!
Current A & G Supply Ltd. customers with credit
accounts in good standing may have their purchases billed to their
account. Alternatively, you may pay by credit card.
Q. Do
you have a minimum order?
A. We have a $ 100.00
(Canadian funds) minimum order.
Q. What
forms of payment do you take?
A. We accept VISA, Mastercard,
orders on account, money orders and direct deposit.
Q. What
are your return policies?
A. We want you to be
happy with your purchases. However if you must return products
you have purchased from us please complete the electronic Return
Authorization Form or you may print it on your computer and fax
it to us at 1-250-545-1015. All defective products will
be accepted for replacement, repair, or credit at our discretion
within 10 days of the invoice date. All non-defective returns
are subject to a 15% restocking fee and must be completed within
30 days of the invoice date. All products returned must
be returned within 30 days of the invoice date, 100% complete,
in resaleable condition and included all original packing material,
manuals, blank warranty cards and any other accessories provided.
Q. How
do I make a return?
A. E-mail us at
, or fax us at 1-250-545-1015, or call us at 1-800-545-0547 8:00am
to 4:30pm Monday to Friday Pacific Time.
Q. When
will I receive my order?
A. Customers within
our normal trading area (Okanagan, Shuswap, Thompson, Columbia,
and Lower Mainland/Vancouver regions of British Columbia) will
receive their order by our regular delivery schedule to their
area. Customers outside of this area, please contact
us for delivery details.
Q. How
much will shipping cost?
A. Customers within
our normal trading area will receive their order prepaid. Customers
outside of this area, please contact us
for details of freight charges.
